French Speaking M365 Technical Advisor - Remote

Overview

The role involves providing technical support and consultancy for Microsoft 365 products to customers, ensuring they utilize the services effectively and resolve any issues they encounter.

In Short

• Provide technical support for Microsoft 365 via phone, email, or chat.
• Assist customers in using Microsoft 365 workloads and products.
• Identify and troubleshoot technical issues related to Microsoft 365.
• Educate customers on Microsoft 365 best practices.
• Guide customers on subscription plans and upgrades.
• Document solutions in a knowledge base.
• Collaborate with other technical teams.
• Fluency in French is required.
• At least 2 years of relevant experience is necessary.
• Must meet specific device and security requirements.

Requirements

• Fluent in French.
• 2+ years of experience with Microsoft 365 administration, consultancy, or technical support.
• Strong understanding of Microsoft 365 workloads.
• Specialization in one or more Microsoft 365 services.
• Ability to meet device and security requirements for remote work.

Benefits

• Work with a leading technology company.
• Opportunity to enhance technical skills.
• Participate in community and diversity initiatives.
• Flexible working hours.