French Speaking M365 Support Engineer - Business Advisor - Remote

Overview

The role involves providing technical support and consultancy for Microsoft 365 products to French-speaking customers, helping them optimize their use of the software and troubleshoot issues.

In Short

• Provide technical support via phone, email, or chat.
• Assist customers in using Microsoft 365 products effectively.
• Resolve technical issues related to Microsoft 365.
• Educate customers on best practices for productivity.
• Document technical issues and solutions.
• Collaborate with other engineers on complex issues.
• Fluency in French is required.
• At least 2 years of experience with Microsoft 365.
• Knowledge of Microsoft 365 workloads.
• Complete a background check for contract compliance.

Requirements

• Fluency in French.
• 2+ years of Microsoft 365 experience.
• Knowledge of Microsoft Exchange, SharePoint, Teams, and OneDrive.
• Solid understanding of Microsoft 365 administration.
• Ability to troubleshoot technical issues.
• Strong communication skills.
• Dedicated workspace and equipment required.
• Compliance with security requirements.
• Background check required.

Benefits

• Work with a leading technology company.
• Opportunity to improve customer productivity.
• Engage in community and diversity initiatives.
• Flexible working hours.
• Remote work opportunity.