French Speaking M365 Support Engineer - Remote

Overview

The French Speaking M365 Support Engineer will provide technical support and advice to customers utilizing Microsoft 365 subscriptions, focusing on enhancing customer experience during trial phases.

In Short

• Respond to technical advisory and implementation questions regarding M365 tools.
• Handle inquiries through chats and phone calls.
• Utilize troubleshooting knowledge for customer issues related to M365.
• Assist customers in understanding and using M365 features effectively.
• Gather insights on customer needs to promote subscription conversions.
• Ensure a conducive work environment with necessary technical specifications.
• Possess a broad knowledge of Microsoft 365 technical architecture.
• Build relationships to guide customers and partners effectively.
• Work independently with minimal supervision.
• Immediate availability is required.

Requirements

• Experience in advisory or technical implementation.
• Strong consultative skills in a Microsoft 365 environment.
• Preferred certifications: MVPs, MCTs, MCSAs, MCSEs.
• RAVE experience is a plus.
• Dedicated laptop or PC with specific configuration requirements.
• Windows 11 Pro compatible operating system.
• Minimum 16GB RAM and specific processor requirements.
• Reliable internet connection with specified speeds.
• Must have necessary peripherals like webcam and microphone.
• Ability to work in a structured remote environment.

Benefits

• Opportunity to work with a Fortune 500 client.
• Competitive pay structure.
• Remote work flexibility.