Remote Otter LogoRemoteOtter

Senior Analyst, Quality Assurance - Remote

Posted 9 weeks ago
QA
Full Time
USA
$57,100 - $79,000 USD/year

Overview

As a Senior Analyst in Quality Assurance at Upstart, you will analyze quality audit trends, enhance borrower experience, and drive operational excellence.

In Short

  • Transform Quality Audit Data into Actionable Insights
  • Drive Continuous Improvement in Borrower Experience
  • Optimize Training and Coaching Programs
  • Enhance Cross-Functional Collaboration
  • Conduct in-depth analysis of quality audit trends
  • Develop data-driven recommendations
  • Partner with Compliance and Risk teams
  • Lead initiatives to improve servicing workflows
  • Communicate findings to various teams
  • Refine training programs based on performance data

Requirements

  • 4+ years experience in quality assurance or process improvement
  • Knowledge of regulations like FCRA, TILA, FDCPA
  • Strong verbal and written communication skills
  • Ability to think critically and present information clearly
  • Proven track record of driving results
  • Strong sense of discretion and professionalism
  • Bilingual in Spanish and English is a plus
  • BA/BS degree preferred

Benefits

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage
  • 401(k) with 100% company match
  • Employee Stock Purchase Plan (ESPP)
  • Generous holiday and vacation leave
  • Supportive parental and family care leave programs
  • Annual wellness and technology reimbursement programs
  • Social activities including team events
  • Catered lunches and snacks in offices
Upstart logo

Upstart

Upstart is a pioneering AI lending marketplace that collaborates with banks and credit unions to enhance access to affordable credit. By utilizing its AI-driven platform, Upstart enables financial institutions to achieve higher approval rates and lower loss rates across diverse demographics, while providing a seamless digital-first lending experience. With a significant portion of loans approved instantly and fully automated, Upstart is committed to its mission of facilitating effortless credit access based on true risk assessment. The company operates primarily in a remote capacity, allowing employees to work from anywhere in the U.S., while also maintaining offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Upstart values diversity and inclusion, striving to improve credit access for underrepresented communities.

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