Remote Otter LogoRemoteOtter

Licensed Loan Processor - Remote

Posted 20 hours ago
Sales / Business
Full Time
Columbus, OH, USA
$57,100 - $79,000/year

Overview

As a Licensed Loan Processor at Upstart, you will assist customers in navigating the mortgage HELOC process, delivering outstanding customer experiences and contributing to process improvements.

In Short

  • Assist customers with mortgage HELOC process.
  • Deliver outstanding customer experience.
  • Serve as a resource for customer issues and complaints.
  • Identify areas for process improvements.
  • Conduct outbound and inbound communications.
  • Support both pre- and post-origination efforts.

Requirements

  • 6 months experience in a customer contact operations role.
  • 3-5 years in mortgage loan processing.
  • Experience in handling complex customer communications.
  • Knowledge of mortgage products and loan process.
  • High School Diploma or GED required.
  • NMLS License required within 90 days of employment.

Benefits

  • Competitive compensation package.
  • Comprehensive medical, dental, and vision coverage.
  • 401(k) with company match.
  • Employee Stock Purchase Plan.
  • Generous sick and safety leave.
  • Supportive family care and military leave programs.
Upstart logo

Upstart

Upstart is a pioneering AI lending marketplace that collaborates with banks and credit unions to enhance access to affordable credit. By utilizing its AI-driven platform, Upstart enables financial institutions to achieve higher approval rates and lower loss rates across diverse demographics, while providing a seamless digital-first lending experience. With a significant portion of loans approved instantly and fully automated, Upstart is committed to its mission of facilitating effortless credit access based on true risk assessment. The company operates primarily in a remote capacity, allowing employees to work from anywhere in the U.S., while also maintaining offices in San Mateo, California; Columbus, Ohio; and Austin, Texas. Upstart values diversity and inclusion, striving to improve credit access for underrepresented communities.

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