Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

In Short

Support the creation, maintenance, and organization of People Operations documents and records.
Respond to employee inquiries related to People Operations policies, benefits, and company offerings.
Process employee status changes, benefits enrollments, and other People Operations transactions with accuracy.
Assist with unemployment claim processing and employment verification requests.
Address routine issues and escalate complex matters to People Operations leadership.
Administer employee leaves of absence, including FMLA, ADA, STD, and other leave programs.
Serve as a point of contact for employees requesting leave.
Assist employees in understanding and utilizing benefits.
Assist in the management of the I-9 compliance process.

Requirements

High school diploma required, associates or bachelors degree in HR, Business Administration, or related field preferred.
1 to 3 years of experience in an HR administrative or related position.
Strong organizational skills with keen attention to detail.
Excellent communication and interpersonal skills.
Strong organizational and time management skills.
Ability to work effectively in a fast-paced environment.
Experience with HRIS systems.