Customer Success Manager - Remote

Overview

As a founding Customer Success Manager (CSM) at UpCodes, you'll have the opportunity to make a meaningful impact by helping customers experience how UpCodes can enhance their daily workflows, drive value, and foster long-term relationships.

In Short

• Partner with new accounts for smooth onboarding and successful implementation.
• Nurture existing client relationships to drive ongoing adoption.
• Act as the “glue” between customers and internal teams.
• Build processes and standards defining the CSM function.
• Conduct product demos to highlight features.
• Develop self-service resources like webinars and guides.
• Cover support channels when needed.

Requirements

• Minimum of three years of experience in a Customer Success Manager role at a SaaS company.
• Prior experience in the AEC industry is encouraged.
• Strong communication skills to engage clients effectively.
• Ability to thrive in a fast-paced startup environment.
• Comfortable working across multiple functions.

Benefits

• Opportunity to shape customer success at UpCodes.
• Make a real-world impact on the lives of users.
• Work closely with teams across Support, Product, Engineering, Operations, and Sales.