Unified Communications Engineer III - Remote

Overview

Under limited supervision, provide primary implementation and support of large enterprise multi clustered Cisco UC infrastructure environment. Works on problems of diverse scope where analysis of situation requires high-level technical evaluation, judgment and problem solving. Responsible for maintaining enterprise Cisco UC environment, applications and monitoring for alerts and anomalies.

In Short

• Provides wide range of support for Enterprise Cisco Call Manager, UCCX, Unity, Jabber, VCS, Expressway, and all other UC Communications, and Telephony related systems.
• Provide technical expertise in configuration and troubleshooting of Enterprise Unified Communication system.
• Provide POC’s and product/solution evaluations.
• Collaborate, and provide support and training to Telecom Techs and level II Engineers.

Requirements

• Bachelor's Degree in a health, science, or business field, or an equivalent level of professional experience required.
• At least 6 years designing, installing, and troubleshooting in Unified Communication environment.
• CCNA Collaboration (Preferred).
• SIP, H.323 and MGCP voice protocol, configuration experience is necessary.
• Fundamentals of Networking (TCP/IP, SIP, DHCP, Route / switch basics).

Benefits

• Expert knowledge of Cisco UC communications design, configuration, technology concepts and methodologies.
• Expert knowledge of configuring and troubleshooting Voice Gateways/Gatekeepers.
• Must be able to effectively interact with the end users, engineers from different teams inside and outside of department, project managers, and management teams.
• Great Customer Experience skills.
• Webex Calling and Webex Call Center experience is a plus.