Postpartum Call Center Access Coordinator I - Remote

Overview

The Postpartum Call Center Access Coordinator I plays a vital role in supporting postpartum women by conducting outreach within 7–10 days of hospital discharge, providing comprehensive support for patient care activities in a call center environment.

In Short

• Conduct outreach to postpartum women after hospital discharge.
• Work in a call center environment under supervision.
• Coordinate appointments and assist the public.
• Utilize call center technology and scheduling systems.
• Maintain accurate patient information and records.
• Provide excellent customer service.
• Collaborate in a team-oriented environment.
• Participate in training and staff meetings.
• Handle conflicts professionally.
• Maintain required job skill competencies.

Requirements

• High School diploma or equivalent required.
• Proficiency with computers and MS Office.
• Excellent communication and interpersonal skills.
• Attention to detail and commitment to patient care.
• Call center experience preferred.
• Bilingual (English/Spanish) is a plus.
• Knowledge of basic medical terminology.
• Ability to work collaboratively.

Benefits

• Health, dental, and vision plans available.
• Holiday, vacation, and sick leave.
• Education discount for staff and dependents.
• Retirement plan with up to 10% matched contribution.
• Career training and educational opportunities.
• Merchant discounts available.
• Concierge prescription delivery service.