Patient Services Coordinator - Neonatal Intensive Care Unit (NICU) - Remote

Overview

The Patient Services Coordinator (PSC) is responsible for being the first contact representative for the Women and Infants Service Line, ensuring a positive experience for visitors and families in the Neonatal Intensive Care Unit (NICU).

In Short

• Meet and greet visitors and families in the NICU.
• Provide excellent customer service and phone etiquette.
• Communicate regularly with nursing staff.
• Monitor access to the Maternal/Infant Division.
• Utilize the EMR system and basic computer skills.
• Assist with patient admissions and discharges.
• Maintain cleanliness and stocking of family areas.
• Perform administrative tasks as needed.
• Handle equipment and supply management.
• May perform additional duties as assigned.

Requirements

• High School Diploma/GED plus 1 year of administrative experience.
• Ability to follow oral instructions and communicate effectively.
• Basic computer skills, including knowledge of Microsoft Word.
• Experience in customer service or related field.
• Strong interpersonal communication skills.
• Ability to work in a fast-paced environment.
• Detail-oriented with good organizational skills.
• Ability to maintain confidentiality.
• Must have proof of legal authority to work in the USA.
• Pass pre-employment screenings (background check, drug testing).

Benefits

• Health, dental, and vision plans available.
• Holiday, vacation, and sick leave.
• Education discounts for staff and dependents.
• Retirement plan with up to 10% matched contributions.
• Career training and educational opportunities.
• Merchant discounts.
• Concierge prescription delivery services.
• Collaborative work environment focused on patient care.