Customer Service Engineer (CT/MRI/PET-CT/X-ray) - Remote

Overview

The Customer Service Engineer will provide top-level on-site service support for medical imaging equipment, ensuring high levels of customer satisfaction and supporting product launches.

In Short

• Provide on-site service support for medical imaging systems
• Collaborate with Customer Care Center for troubleshooting and maintenance
• Embrace new technology in customer service
• Assist in product launches in the US market
• Build competence in technical assistance and customer support
• Escalate challenges for quick resolution
• Install diagnostic imaging equipment
• Attend service training courses as needed

Requirements

• Associate degree in a technical field or equivalent experience
• Familiarity with diagnostic imaging equipment
• Previous field service experience preferred
• Relevant IT skills, including Windows and network communication
• Strong customer communication skills
• Ability to contribute to a team environment
• Valid driver's license and good driving record
• Willingness to travel extensively (at least 75%)

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• Employee assistance program
• 401(k) with employer match
• Paid time off and sick leave
• 11 paid holidays
• Performance-based incentive compensation available