Customer Engagement and Retention Specialist - Remote

Overview

As a Customer Engagement and Retention Specialist at Underdog, you will support the execution of promotional and retention campaigns to enhance customer engagement in the fast-growing sports gaming industry.

In Short

• Support promotional and retention campaigns.
• Monitor and analyze campaign performance.
• Use SQL to analyze customer data.
• Collaborate with team members on CRM and engagement strategies.
• Contribute to targeted campaigns for customer retention.
• Gain hands-on experience in sports gaming retention.

Requirements

• 1+ years of experience in promotions or customer engagement.
• Passionate about sports and eager to learn.
• Comfortable with data analysis and learning SQL.
• Detail-oriented and collaborative.

Benefits

• Unlimited PTO.
• 16 weeks of fully paid parental leave.
• $500 home office allowance.
• 5% 401k match and health benefits.