AI-Powered Contact Center Specialist - Remote

Overview

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.

In Short

• Work with AI-powered contact center solutions.
• Focus on enhancing customer experience.
• Drive automation and efficiency in operations.
• Collaborate with businesses for exceptional interactions.
• Utilize a cloud-native architecture.
• Ensure security and scalability in solutions.
• Empower agents with AI tools.
• Transform contact center operations.
• Deliver actionable insights from data.
• Participate in a diverse and inclusive work culture.

Requirements

• Experience in customer service or contact center roles.
• Familiarity with AI technologies.
• Strong communication skills.
• Ability to work in a team-oriented environment.
• Understanding of cloud platforms.
• Commitment to compliance and data protection.
• Willingness to learn and adapt.
• Problem-solving skills.
• Experience with CRM systems.
• Passion for customer experience improvement.

Benefits

• Competitive compensation package.
• Work/life balance.
• Unlimited vacation policy.
• Stock options.
• Monthly game nights.
• Diverse and inclusive work environment.
• Opportunities for professional development.
• Supportive team culture.
• Flexible work arrangements.
• Focus on employee well-being.