Quality Analyst 3 - Remote

Overview

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

In Short

• Monitors and evaluates the quality of work based on standards.
• Documents quality issues and performance measures.
• Provides feedback and training assistance to employees.
• Ensures compliance with internal and regulatory standards.
• Requires high school diploma or equivalent.
• Typically three or more years of quality analysis experience.
• Preferred: Bachelor's degree and thorough knowledge of products/services.
• Strong communication and computer navigation skills.
• Offers a comprehensive benefits package.
• Equal opportunity employer.

Requirements

• High school diploma or equivalent.
• Three or more years of experience in quality analysis.
• Knowledge of productivity and accuracy standards.
• Effective verbal and written communication skills.
• Proficient in Microsoft Office applications.
• Bachelor's degree preferred.

Benefits

• Healthcare (medical, dental, vision).
• Life insurance options.
• Short-term and long-term disability.
• 401(k) and employer-funded retirement plan.
• Paid vacation and holiday opportunities.
• Adoption assistance.
• Sick and Safe Leave accruals.