Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, assisting customers with their needs and ensuring they have a positive experience while using U-Haul products and services.

In Short

• Assist customers inside and outside U-Haul centers.
• Use smartphone technology for managing rentals.
• Inspect and maintain rental equipment.
• Prepare rental invoices and process returns.
• Participate in ongoing training and education.
• Drive a forklift (certification provided).
• Install hitches and trailer wiring.
• Work as part of a supportive team.
• Receive on-the-job education and training.
• Opportunities for advancement and bonuses.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to work in a physically demanding environment.
• Willingness to participate in safety training.
• Ability to handle equipment weighing at least 50 lbs.
• Must not use nicotine products in certain states.
• Strong customer service skills.
• Ability to work flexible hours.
• Good communication skills.
• Team-oriented mindset.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Gym reimbursement and other wellness programs.
• Life insurance and legal program benefits.
• Discounts on various products and services.
• 24-hour physician availability for kids.
• Identity theft protection services.
• Cash bonuses for completing training programs.