Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service to customers and assisting them with their needs while ensuring equipment is properly maintained.

In Short

• Assist customers with U-Haul products and services.
• Use smartphone technology to manage rentals and inventory.
• Inspect and maintain equipment on the lot.
• Prepare rental invoices and handle equipment returns.
• Install hitches and trailer wiring.
• Participate in ongoing education through U-Haul University.
• Drive forklifts (certification provided).
• Work in a moderate-risk environment requiring safety precautions.
• Physical demands include moving equipment and remaining stationary.
• Valid driver’s license required.

Requirements

• High school diploma or equivalent.
• Ability to maintain a good driving record.
• Willingness to work in a physically demanding environment.
• Strong communication and problem-solving skills.
• Customer service experience preferred.
• Ability to use technology for rental management.
• Certification for propane filling and forklift operation provided.
• Commitment to a healthy work environment.
• Must not use nicotine products in certain states.
• Equal opportunity employer.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan.
• Gym reimbursement program and mindset app reimbursement.
• Life insurance and business travel insurance.
• Discounts on various products and services.
• Access to a 24-hour physician for kids.
• Critical illness/group accident insurance.
• LifeLock identity theft protection.