Customer Service Representative - Remote

Overview

As a Customer Service Representative at U-Haul, you will be the face of the company, providing exceptional service and support to customers while managing equipment and rentals.

In Short

• Assist customers with U-Haul products and services.
• Utilize smartphone-based technology for rentals and inventory management.
• Inspect and maintain equipment, ensuring safety and cleanliness.
• Prepare rental invoices and process returns.
• Install hitches and manage propane filling (certification provided).
• Drive forklifts (certification provided).
• Participate in ongoing training and education.
• Work as part of a supportive team.
• Receive on-the-job training and opportunities for advancement.
• Enjoy a range of employee benefits including health insurance and a 401(k) plan.

Requirements

• Valid driver’s license with a good driving record.
• High school diploma or equivalent.
• Ability to lift and move equipment weighing at least 50 lbs.
• Willingness to work in a moderately risky environment.
• Strong communication and customer service skills.
• Ability to work as part of a team.
• Flexibility to participate in continuous education.
• Commitment to a nicotine-free work environment.
• Ability to work both indoors and outdoors.
• Physical stamina for prolonged periods of activity.

Benefits

• Career stability and opportunities for advancement.
• Health insurance and prescription plans (if eligible).
• Paid holidays, vacation, and sick days (if eligible).
• 401(k) Savings Plan and Employee Stock Ownership Plan (ESOP).
• Gym and mindset app reimbursement.
• Life insurance and various discounts on products and services.
• 24-hour physician access for children.
• Critical illness and group accident insurance.
• Employee assistance programs and identity theft protection.
• Incentives like hiring bonuses and cash bonuses for training completion.