Customer/Software Support Specialist (Accounting Experience Required) - Remote

Overview

A fully remote position for a Customer/Software Support Specialist, focusing on providing support for accounting-related software solutions.

In Short

• Provide customer support for financial software products
• Deliver training and product demonstrations
• Respond to customer inquiries and document interactions
• Monitor and manage support tickets for timely resolution
• Analyze customer needs to identify software solutions
• Research and resolve complex customer issues
• Communicate technical information clearly to users
• Handle customer complaints and provide solutions
• Help build FAQ and informational resources
• Maintain knowledge of products and processes

Requirements

• 2+ years of experience in customer/software support or government software
• Accounting or financial transaction experience required
• Experience providing training and user support
• Strong analytical thinking and problem-solving skills
• Tech-savvy with the ability to learn new software quickly

Benefits

• Medical, Vision, Short/Long-term Disability
• 401K with Match
• PTO and Paid Holidays