Certified Medical Assistant - Remote

Overview

The Certified Medical Assistant, under the direction of the lead/managing team leader, has primary responsibility for supporting care management activities from member program pre-enrollment through active program participation.

In Short

• Works in collaboration and partnership with intake and/or treatment teams
• Collects and maintains accurate Twin members’ health information and upholds compliance (HIPAA)
• Provides administrative support (indirect care) to a team of medical professionals including providers
• Completes daily tasks according to priority, targets, team needs/coverage
• Collaborates with team members to establish operational procedures and standard work
• Identifies, escalates and addresses problems or potential problems found in a process or system
• Utilizes EMR tools/platforms, portal messages, phone calls, faxes and/or letters
• Coordinates with care team and pharmacy on medication-related issues (i.e. prior authorizations)
• May help initiate medication refill requests
• Outreaches to members to help complete health profiles and capture missing information

Requirements

• 2+ years of college
• 5+ years of experience in a healthcare setting, working with clinicians
• Role requires proficiency level achieved with experience in healthcare as a Certified Medical Assistant (CMA)
• Displays ability to communicate with others effectively, listen closely and convey information clearly
• Demonstrates strong organizational skills with ability to work efficiently and effectively in a fast paced, innovative environment
• Manages multiple, competing priorities and enjoys details
• Likes to work independently and as part of a high performing team
• Enjoys problem solving and takes initiative to present solutions
• Experience with electronic health records and platforms
• Knowledge of healthcare practices and medical vocabulary

Benefits

• A competitive compensation package in line with leading technology companies
• A remote and accomplished global team
• Opportunity for equity participation
• Unlimited vacation with manager approval
• 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
• 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family
• 401k retirement savings plan