Phone Number Operations Specialist I - Remote

Overview

Twilio is seeking an Operations Specialist to join the team that runs Twilio’s phone number operations globally. This role will work directly with customers to help them port their phone numbers into Twilio, procure short codes and Sender IDs, and have access to phone numbers they require for their applications.

In Short

• Join Twilio as a Phone Number Operations Specialist I.
• Work with customers on porting phone numbers and procuring short codes.
• Be part of the Product Operations team focused on operational efficiency.
• Provide customer support via email to ensure excellent experiences.
• Resolve basic-to-intermediate level product or service issues.
• Log customer interactions and categorize issues accordingly.
• Learn new processes and ensure smooth operations.
• Manage complex issues in a timely manner for customers.
• Work independently while collaborating with a team.
• Commit to continuous self-improvement and learning.

Requirements

• 1.5 - 3 years of experience in operations, preferably in eCommerce or Telecommunications.
• Basic technical skills including SQL and understanding of APIs.
• Empathetic and customer-oriented mindset.
• Excellent organizational and communication skills.
• Ability to work under pressure and manage time effectively.
• Willingness to work flexibly in rotational schedules.
• Detail-oriented with great problem-solving skills.
• Collaborative approach to resolving issues.

Benefits

• Competitive pay and generous time-off.
• Ample parental and wellness leave.
• Healthcare and retirement savings program.
• Opportunities for personal and professional growth.
• Support for volunteering and community impact.