Security Customer Trust Analyst - Remote

Overview

This position is needed to support security awareness and education for Twilio sales teams and customers, ensuring the maintenance of information security for our largest customers.

In Short

• Manage and respond to security questionnaires and customer inquiries.
• Collaborate with internal experts to deliver accurate responses to Third-Party requests.
• Identify and communicate potential security risks.
• Maintain a repository of questionnaire responses.
• Enhance security questionnaire response templates and processes.
• Build relationships with internal stakeholders.
• Propose ideas for improving team processes.
• Understand legal language.
• Assist in orchestrating external security audits.

Requirements

• 2+ years in customer-facing technical roles.
• Experience with security concepts and technology.
• Ability to convey technical concepts clearly.
• Attention to detail in grammar and formatting.
• Excellent time management and organizational skills.
• Ability to collaborate effectively across the organization.

Benefits

• Competitive pay.
• Generous time-off policies.
• Parental and wellness leave.
• Healthcare benefits.
• Retirement savings program.