Phone Numbers Operations Specialist I - Remote

Overview

Twilio is seeking a Product Operations Specialist I to support our Porting and Hosting Operations—a key component of Twilio’s Global Number Management team. This role ensures customers can seamlessly port phone numbers, manage number hosting, and experience reliable service during transitions.

In Short

• Champion the customer experience by managing inbound porting requests.
• Collaborate with a diverse team of engineers, support agents, and product managers.
• Proactively share insights and documentation with peers.
• Maintain accurate records of porting workflows and number hosting cases.
• Follow industry and regulatory standards in number portability.
• Take initiative in solving problems and navigating complexity.
• Identify recurring issues and inefficiencies in operations.
• Aim to exceed SLAs and continuously optimize operations.

Requirements

• 1–2 years of experience in customer service or related areas.
• Bilingual: Spanish and English proficiency.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Comfort with tools like ticketing systems and spreadsheets.
• Able to learn quickly and adapt to changing processes.

Benefits

• Competitive pay and generous time off.
• Ample parental and wellness leave.
• Healthcare and a retirement savings program.
• Opportunities for personal and professional growth.