Technical Support Representative, Triage - Remote

Overview

As a Technical Support Representative at Turnitin, you will play a vital role in delivering exceptional client support, responding to both technical and non-technical queries from a diverse global client base.

In Short

• Join a recognized innovator in the global education space.
• Work in a remote-first culture that values your well-being.
• Provide world-class client support through email communication.
• Triage support cases efficiently for local and global clients.
• Collaborate with a global support team.
• Maintain meticulous attention to detail in all communications.
• Assist in maintaining technical documentation.
• Participate in team meetings to discuss trends and issues.
• Support various strategic initiatives as needed.
• Work on a rotating shift schedule for 24/7 support coverage.

Requirements

• Bachelor’s degree or 2 years of customer support experience.
• Fluent in spoken and written English.
• Ability to thrive in a fast-paced environment.
• Excellent computer skills and internet familiarity.
• Knowledge of operating systems (Windows, Mac, Linux).
• Proficient in web browsers (IE, Safari, Firefox, Chrome).
• Comfortable following established processes.
• Proficient in Microsoft Office.
• Strong planning and organizational skills.
• Ability to handle sensitive information with discretion.

Benefits

• Remote first culture promoting flexibility.
• Health care coverage and wellness programs.
• Generous paid time off policies.
• Education reimbursement opportunities.
• Paid volunteer time and charitable contribution matching.
• Access to mental health support through Modern Health.
• Parental leave and retirement plan with contributions.
• Self-care days and national holidays.
• Monthly reimbursements for home office or wellness needs.
• Inclusive and collaborative work environment.