Vonage Telephony Implementation Specialist - Remote

Overview

We are looking for an experienced Vonage Telephony Implementation Specialist to lead the configuration and integration of the Vonage telephony platform.

In Short

• Configure and implement the Vonage telephony platform according to business needs.
• Design and optimize call flows, call forwarding, and IVR configurations to ensure smooth customer interactions.
• Integrate Vonage with Salesforce, enabling real-time data dips, retrieving agent presence, skills, and ensuring intelligent call routing.
• Set up call routing mechanisms to assign calls to the most appropriate agents based on skills and availability.
• Collaborate with internal stakeholders to gather requirements and optimize the telephony user experience.
• Monitor and troubleshoot any technical issues, ensuring system reliability and performance.
• Provide documentation and training for internal teams on Vonage configuration and best practices.

Requirements

• Strong technical skills in telephony system configuration.
• Experience with data integration and call routing.
• Ability to work collaboratively with stakeholders.
• Excellent problem-solving skills.
• Experience with Salesforce integration.

Benefits

• Opportunity to work with cutting-edge telephony technology.
• Collaborative work environment.
• Professional development opportunities.