Director of Operations (eCommerce) - Remote

Overview

We are seeking a highly organized, hands-on, and results-driven Director of Operations to oversee the day-to-day operations of our online business and ensure seamless logistics and supply chain management.

In Short

• Oversee end-to-end ecommerce operations including order processing and inventory management.
• Develop strategies to streamline workflows and reduce costs.
• Manage logistics operations including shipping and warehousing.
• Track key performance indicators related to order fulfillment.
• Collaborate with customer service to resolve order issues.
• Manage and mentor a team of operations staff.
• Ensure compliance with legal and regulatory requirements.
• Identify and mitigate risks in supply chain processes.
• Implement strategies to enhance customer experience.
• Conduct training sessions for team alignment.

Requirements

• Bachelor's degree in Business Administration or related field.
• Proven experience in ecommerce operations and logistics.
• Experience sourcing products overseas.
• Proficiency in ecommerce platforms and inventory management systems.
• Strong analytical skills and data-driven decision-making.
• Excellent organizational and time management skills.
• Leadership and team management experience.
• Knowledge of shipping methods and international trade.
• Familiarity with ERP software.
• Strong communication and interpersonal skills.

Benefits

• Fully remote position for US residents.
• Opportunities for personal growth and innovation.
• Collaborative work environment.
• Potential for travel for in-person collaboration.