Project Manager - Remote

Overview

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

In Short

• Lead and facilitate meetings with stakeholders to understand business processes, pain points, and project goals.
• Elicit and document clear, detailed business requirements and create visual representations such as process flows and high-level designs.
• Partner with leadership to support decision-making and ensure alignment on cross-functional initiatives.
• Identify opportunities for process improvements and drive stakeholder alignment on proposed enhancements.
• Create comprehensive documentation including business requirements, functional requirements, and reporting needs.
• Support the end-to-end project lifecycle in both Agile and Waterfall environments.
• Consistently record and distribute meeting minutes, decisions, and actionable items.
• Track and manage changes to requirements during project implementation, ensuring clarity, communication, and stakeholder approval.
• Collaborate with development and delivery teams to ensure accurate execution and resolution of requirements.
• Use analytics and KPIs to track project success and highlight opportunities for optimization.
• Assist in the development of end-user documentation and support materials.

Requirements

• Bachelor’s degree (BA/BS) required.
• 2+ years of experience as a Project Manager, Business Analyst, or in a similar client-facing delivery role across diverse industries.
• Experience in gathering and analyzing business requirements, process mapping, and stakeholder management.
• Proven ability to work effectively across multifunctional project teams and engage with various stakeholders, including program leaders, SMEs, and process owners.
• Strong knowledge of both Agile and Waterfall project management methodologies.
• Skilled in using tools such as Microsoft Office Suite (Excel, PowerPoint, Word), Microsoft Project, Visio, and collaboration platforms.
• Strong organizational, time management, and prioritization skills, with the ability to manage competing demands.
• Excellent verbal and written communication skills; confident in presenting to both technical and executive-level audiences.
• Demonstrated ability to build trusted relationships and influence stakeholders at all levels.
• Passionate about process improvement, customer experience, and driving continuous value through innovation and optimization.

Benefits

• Opportunity to work in a dynamic and supportive environment.
• Access to professional development and training programs.
• Flexible working arrangements.
• Collaboration with a diverse team of professionals.
• Potential for career advancement within the company.