Client Support Specialist - Remote

Overview

As a Client Support Specialist at Trustly, you will be a brand ambassador and customer champion, responsible for clarifying, solving and escalating customer queries or problems.

In Short

• Support customers across multiple channels: email, chat, and phone.
• Utilize systematic troubleshooting to solve complex problems.
• Educate customers on maximizing Trustly products and services.
• Own customer issues end-to-end for timely resolution.
• Answer technical questions related to enterprise merchant implementations.
• Address inquiries regarding financial and payment transactions.
• Work in a diverse and innovative team environment.
• Enjoy flexible hours and remote-first culture.
• Participate in a fair and inclusive workplace.
• Be part of a company that values customer satisfaction and support.

Requirements

• Empathy and passion for helping customers.
• Strong written and verbal communication skills.
• Excellent English proficiency.
• Experience with email/chat support and phone communication.
• iOS or Android experience is a plus.
• Knowledge of Salesforce Service/CRM preferred.

Benefits

• Health and dental plan with no co-payment.
• Life insurance with enhanced coverage.
• Meal and supermarket vouchers.
• Home Office Allowance.
• Access to physical activity platforms.
• Discounts at educational institutions and partner stores.
• Online English classes.
• Extended maternity and paternity leave.
• Birthday Off.
• Annual bonuses based on performance.