Membership Services Executive - Remote

Overview

As a Membership Services Executive at TrustedHousesitters, you will provide world-class customer care to our members, ensuring a seamless experience in our pet care and travel marketplace.

In Short

• Provide customer care via email, phone, and live chat.
• Answer member enquiries and resolve issues.
• Collaborate with cross-functional teams.
• Stay updated on products and policies.
• Document tickets clearly for future reference.
• Act as a brand ambassador for TrustedHousesitters.
• Work in a remote role with occasional office work.
• Full-time position with 40 hours per week.
• Salary of £27,500 per annum plus bonus.
• Join a mission-led, fast-scaling tech business.

Requirements

• At least 12 months experience in a contact centre environment.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritise effectively.
• Strong problem-solving skills.
• Empathy and patience in difficult situations.
• Ability to work well under pressure.

Benefits

• Work in a collaborative and innovative environment.
• Be part of a mission-driven company.
• Opportunity to make a real impact.
• Discretionary bonus included.
• Join a passionate community of pet lovers.