Deposit Administration Mail and ATM Support Specialist - Remote

Overview

The Deposit Administration Mail and ATM Support Specialist is responsible for providing support to back office processes, ensuring exceptional member relations and fraud prevention.

In Short

• Provide support for mail in deposits and smart ATM processes.
• Batch checks and balance general ledgers.
• Communicate with accounting and finance departments.
• Handle member inquiries and issues effectively.
• Adhere to security procedures in all transactions.
• Review and process mailed in deposits and loan payments.
• Research checks needing adjustments and notify departments.
• Complete Verification of Deposit requests for various entities.
• Assist with other tasks and projects as assigned.
• Maintain a positive teamwork environment.

Requirements

• High School Diploma or equivalent.
• Excellent communication skills in English.
• Understanding of credit union operations and financial products.
• Basic arithmetic and PC skills.
• Ability to work under pressure in a goal-oriented environment.
• Detail-oriented and well-organized.
• Ability to multi-task.
• Previous call center experience preferred.
• Previous experience in the financial industry preferred.
• Strong commitment to excellent member service.

Benefits

• No-cost employee medical, dental, and vision coverage.
• Paid holidays and Paid Time Off (PTO).
• 401(k) plan with contribution matching.
• Tuition reimbursement.
• Employee Assistance Program (EAP).
• Health & Wellness program.
• Teledoc services.
• Onsite fitness facilities or health club reimbursement.
• Short and long-term disability benefits.
• Paid community involvement volunteer hours.