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Customer Success Manager - Remote

Posted 17 weeks ago
Customer Service
Full Time
Worldwide
$120,500 - $141,500/year

Overview

As a Customer Success Manager at Truffle Security, you’ll be the key advocate for our customers, playing a crucial role in shaping the TruffleHog customer experience.

In Short

  • Ensure customers have a smooth onboarding experience.
  • Build trusted relationships to drive adoption and renewals.
  • Serve as a strategic advisor for security best practices.
  • Identify potential challenges and ensure quick resolution.
  • Gather feedback to influence product improvements.
  • Partner with Sales for expansion and upsell opportunities.

Requirements

  • 4+ years in Customer Success or Account Management.
  • Strong technical acumen in security tools.
  • Excellent communication skills.
  • Proactive and customer-centric mindset.
  • Experience with CRM tools like Salesforce.
  • Able to balance multiple priorities autonomously.

Benefits

  • A culture of mentorship, equity, and psychological safety.
  • Competitive salary and meaningful equity.
  • Flexible paid time off.
  • 14 paid holidays.
  • Comprehensive health benefits.
  • Remote work stipend.
  • Health & wellness stipend.
  • Learning & development stipend.
  • 401(k) match.
  • 100% remote with company off-sites.

T.S

Truffle Security

Truffle Security is a forward-thinking cybersecurity company founded in February 2021, dedicated to enhancing online security through open-source tools like TruffleHog, which helps identify and responsibly disclose leaky API keys. The company is committed to fostering a global community of security researchers and providing free resources to improve security practices. With a strong emphasis on collaboration and innovation, Truffle Security offers a fully remote work environment where team members can contribute to meaningful advancements in cybersecurity, focusing on preventing credential leaks and protecting machine identities.

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