Customer Success Manager - Remote

Overview

As a Customer Success Manager at Truffle Security, you’ll be the key advocate for our customers, playing a crucial role in shaping the TruffleHog customer experience.

In Short

• Ensure customers have a smooth onboarding experience.
• Build trusted relationships to drive adoption and renewals.
• Serve as a strategic advisor for security best practices.
• Identify potential challenges and ensure quick resolution.
• Gather feedback to influence product improvements.
• Partner with Sales for expansion and upsell opportunities.

Requirements

• 4+ years in Customer Success or Account Management.
• Strong technical acumen in security tools.
• Excellent communication skills.
• Proactive and customer-centric mindset.
• Experience with CRM tools like Salesforce.
• Able to balance multiple priorities autonomously.

Benefits

• A culture of mentorship, equity, and psychological safety.
• Competitive salary and meaningful equity.
• Flexible paid time off.
• 14 paid holidays.
• Comprehensive health benefits.
• Remote work stipend.
• Health & wellness stipend.
• Learning & development stipend.
• 401(k) match.
• 100% remote with company off-sites.