Senior Customer Success Manager - Remote

Overview

As a Senior Client Success Manager at TrueML Products, you will lead client relationships and drive company growth by serving as a strategic partner and executive advisor to key clients.

In Short

• Own a portfolio of large, strategic accounts.
• Lead high-level Monthly Business Reviews and discussions.
• Anticipate and resolve complex client challenges.
• Demonstrate significant impact on revenue through client retention and growth.
• Mentor junior CSMs and elevate team capabilities.
• Influence product roadmaps based on client feedback.
• Foster collaboration across product, engineering, sales, and marketing.
• Navigate complex organizational structures and lead business conversations.
• Identify upsell and cross-sell opportunities.
• Drive exceptional outcomes for clients.

Requirements

• 5+ years of experience in Client Success or Account Management.
• Proven track record with high-value, enterprise-level clients.
• Ability to engage with C-suite executives confidently.
• Exceptional problem-solving skills.
• Strong communication and presentation skills.
• Deep understanding of business metrics and revenue drivers.
• Thrives in fast-paced environments.
• Skilled mentor and leader.

Benefits

• Opportunity to shape client strategies and drive growth.
• High-impact role with visibility across the organization.
• Collaborative work environment.
• Opportunity to mentor and lead junior team members.
• Engagement with senior executives and key stakeholders.