Account Management Support Specialist - Remote

Overview

The Account Management Support Specialist will help secure a best-in-class customer experience for midsize accounts with a focus on account growth, retention, and upselling.

In Short

• Responsible for end-to-end management of midsize builder accounts.
• Ensures all account enrollments are current by resolving outstanding items.
• Manages and implements account changes such as pricing and product updates.
• Uses various technologies to compile essential client documentation.
• Provides administrative support for initiatives like reactivating dormant accounts.
• Stays informed on industry and company changes to communicate updates to clients.
• Meets or exceeds KPIs related to upselling and retention.

Requirements

• Excellent collaboration and project management skills.
• Excellent written and oral communication skills.
• Advanced organization and customer service skills.
• Proven sales and account management experience.
• Proficiency with Microsoft Office Suite and CRM systems.
• Ability to manage time effectively and allocate resources.
• Willingness to obtain property and casualty insurance licensing.
• Willingness to travel (<15%).
• Prior experience with a home builder, warranty company, or insurance company is a plus.

Benefits

• Medical, Dental, Vision.
• Life and AD&D insurance.
• Flexible PTO.
• 401K.
• Employee Assistance Program (EAP).
• 11 Paid Holidays.
• Cancer Support Benefits.
• Pet Insurance.
• Accident & Critical Illness.