Account Manager (m/w/d) - Remote

Overview

Trocknerheld is an emerging medium-sized company specializing in water damage restoration. With a passionate team of 85 motivated employees, we are on an impressive growth path.

Our success is based on quality, reliability, and the belief that customer satisfaction is our top priority. To further expand this commitment, we are looking for an Account Manager in the sales department (m/w/d) full-time, who will actively shape our customer relationships and significantly contribute to increasing customer satisfaction.

In Short

• Reactivation of inactive customers through charm and communication skills.
• Proactive customer support, advising customers on our services.
• Acting as a point of contact for customer inquiries.
• Developing measures to enhance customer satisfaction.
• Analyzing customer relationships to identify optimization potentials.
• Collaborating closely with other departments for a holistic customer experience.

Requirements

• Experience in customer support, ideally in reactivation or retention.
• Strong communication skills and a friendly, professional demeanor.
• Fluency in German at a native level.
• Self-initiative and independent working style.
• Solution-oriented thinking and high problem-solving ability.
• Strong interest in a dynamic and growing company.

Benefits

• Modern work environment with high-quality office equipment.
• Open corporate culture with flat hierarchies and transparent communication.
• Performance-based compensation.
• Supportive team spirit in a motivated team.
• Flexible working models, including the option to work from home once a week.
• Fully equipped employee kitchen for relaxation.
• Free beverages available at all times.
• Ample parking and good public transport connections.
• Dogs are welcome at work!