Student Retention Specialist - Remote

Overview

The Student Retention Specialist at TripleTen is responsible for following up on refund cases and conducting interviews with students who wish to leave the program, aiming to retain as many students as possible.

In Short

• Follow up on refunds after students have started their courses.
• Conduct interviews to clarify issues and offer solutions to retain students.
• Collaborate with Sales and Success Managers to resolve refund cases.
• Identify and reach out to at-risk students to discuss their concerns.
• Assist students with failed payments and program transitions.
• Work in a remote-first organization that utilizes modern digital tools.
• Join a diverse team spread across multiple countries.
• Full-time contract-based position with a fixed salary and performance incentives.
• Must have excellent English communication skills.
• Proactive and detail-oriented approach is essential.

Requirements

• Previous experience in sales, retention, or a related field.
• Excellent written and verbal communication skills.
• Ability to troubleshoot and address student challenges.
• Strong organizational skills with attention to detail.
• Proactive and initiative-driven mindset.
• Collaborative mindset to work with wider teams.

Benefits

• $1500 + $20 per each student retained gross per month; this rate is non-negotiable.
• Full-time remote contract-based collaboration.
• A comfortable digital office with modern tools.
• Diverse and tight-knit team across US, Serbia, Latin America, and more.