Customer Support Representative - Remote

Overview

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

In Short

• Must exemplify TreviPay Mission and Values.
• Must meet or exceed department metrics, program Service Level Agreements (SLAs) and department Service Level Standards (SLSs).
• Skilled to de-escalate challenging customers, clients or merchants and provide exceptional customer service.
• Serve as a primary contact to clients, merchants and customers providing timely, accurate and comprehensive responses.
• Provide feedback and assistance to collaborate with other team members or leadership to improve processes.
• Welcome change and adapt positively to internal and external changes.
• Dedicated to actively engage in building rapport with internal and external parties.
• Illustrate initiative by proactively contacting customers and merchants to address issues.
• Complete assigned learning before the due date while actively participating in learning sessions.
• Perform other duties as assigned by leadership.

Requirements

• Minimum two years of customer support experience with heavy inbound call volume.
• Motivated and enthusiastic with a desire to be in Customer Success.
• Organized and self-sufficient with moderate supervision needed.
• Ability to skillfully manage challenging customer situations.
• Coachable with ability to improve performance based on feedback.
• Proficient with Outlook, Word, and Excel.
• Ability to work in a team and independent environment.
• Professional written and verbal communication skills.
• Bilingual - Fluent Spanish & English (Written & Verbal).

Benefits

• Work in a friendly and caring company where teamwork is key.
• Work with skilled people that are invested in your success and growth.
• Remote working is the new normal with flexible work options and paid holidays.
• Competitive salary with a comprehensive benefits package starting day one.
• Work in a fun environment that promotes creative thinking and a positive attitude.
• Career development opportunities.
• An open-door policy which means your voice will always be heard.
• A robust Employee Referral program.