Bilingual Insurance Specialist I - Remote

Overview

The Bilingual Insurance Specialist I is responsible for assisting patients with insurance-related inquiries and providing high-level customer service. This role involves on-site visits to clinics in Stockton and surrounding areas, with some remote work flexibility.

In Short

• Act as a liaison between patients and various teams to resolve insurance issues.
• Assist Medicare patients in understanding their insurance options.
• Build relationships with patients and clinic staff.
• Manage and update patient tracking tools.
• Provide monthly reporting on key metrics.
• Participate in team meetings and training.
• Mentor new hires and team members.
• Drive personal vehicle to clinics.
• Work both on-site and remotely.
• Support the mission of improving patient care.

Requirements

• Bilingual in English and Spanish preferred.
• Valid driver’s license and acceptable driving record.
• Experience in customer service or insurance counseling.
• Strong communication and interpersonal skills.
• Ability to build relationships with patients and clinical staff.
• Proficient in managing reporting tools.
• Understanding of Medicare and insurance plans.
• Ability to work independently and in a team.
• Strong organizational skills.
• Commitment to patient advocacy and education.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) match and paid time off.
• Support for family resources and counseling sessions.
• Professional development programs.
• Access to online training and leadership courses.
• Performance-based rewards.
• Community-focused work culture.
• Diversity and inclusion initiatives.
• Continuous employment benefits starting on the first day.
• Equal opportunity workplace.