Inside Property Claim Representative Trainee - Remote

Overview

This entry-level position is designed to develop skills for investigating, evaluating, negotiating, and resolving property claims of lesser value and complexity. The role involves completing a training program and providing quality claim handling throughout the claim lifecycle.

In Short

• Entry-level position requiring completion of training to advance.
• Handles 1st party property claims of low to moderate severity.
• Investigates and evaluates claims to determine coverage and liability.
• Negotiates and conveys claim settlements within authority limits.
• Maintains compliance with quality standards and state regulations.
• Provides excellent customer service to insureds and agents.
• Requires acquisition of Insurance License(s) within three months.
• Supports multi-line assistance in response to workforce management needs.
• Performs administrative functions as required.
• Demonstrates proficiency in skills to progress to Claim Representative.

Requirements

• High School Diploma or GED required.
• One year of customer service experience or a Bachelor’s Degree preferred.
• Basic verbal and written communication skills.
• Attention to detail and ability to manage multiple priorities.
• Basic analytical thinking and judgment skills.
• Ownership attitude and customer-centric response.

Benefits

• Health insurance coverage from the first day of employment.
• 401(k) match and pension plan.
• Minimum of 20 days Paid Time Off annually.
• Access to wellness programs and mental health resources.
• Encouragement to volunteer in the community.