Quality Analyst for Inside Sales and Business Operations - Remote

Overview

We are seeking a bright and inquisitive Quality Analyst to support our Inside Sales Group and Business Operations Support teams at TransUnion. In this role, you will provide critical business insights and complete action items through call quality monitoring and assurance. Your ability to quickly learn and cohesively present data is essential for success.

In Short

• Contribute to team efforts by structuring and building out the QA function.
• Establish quality standards by analyzing inbound/outbound calls.
• Verify call results by assessing skills in script usage and product knowledge.
• Evaluate sales and service approaches by rating Sales Representatives' effectiveness.
• Perform structured and ad-hoc analysis of calls and sales contracts.
• Derive insights and highlight key trends in calls and reports.
• Assist in creating presentation materials for senior leadership.
• Maintain professional and technical knowledge through continuous learning.
• Meet deliverables and SLA’s, managing work volume expectations.

Requirements

• 2-4 years of experience in a rigorous analyst environment.
• Keen attention to detail and ability to focus on long-term goals.
• Experience supporting telesales organizations is a plus.
• Exceptional interpersonal skills and ability to operate at all levels.
• High degree of intellectual curiosity and talent for driving hypotheses.
• Strong analytical and quantitative skills.
• Proficiency in Salesforce, Excel, PowerPoint, and similar tools.
• Experience with other sales optimization packages is a plus.
• Previous management experience preferred.

Benefits

• No benefits information provided.