Bilingual Voice Agent - Remote

Overview

This position is for a Bilingual English-Spanish Call Center Representative working remotely from Costa Rica, responsible for supporting customers and consumers using T&E services.

In Short

• Remote position for a Bilingual Voice Agent in Costa Rica.
• Responsible for answering inbound calls for T&E products.
• Requires previous experience in a Call Center environment.
• Must have excellent Spanish and good English communication skills.
• 1-3 years of experience in operations or customer support.
• Moderate skills in Microsoft applications are required.
• Must work U.S. business hours and may require weekend shifts.
• Training provided for T&E services and tools.
• Self-motivated and detail-oriented candidates preferred.
• Occasional in-person attendance may be required.

Requirements

• High School Diploma or equivalent.
• Fluent in Spanish with good command of English.
• Experience in inbound voice customer care/support.
• Ability to adapt to change and manage time effectively.
• Strong attention to detail and proactive learning.
• Ability to collaborate in a team-oriented environment.
• Understanding of U.S. credit/financial principles.
• Knowledge of U.S. rental housing and criminal justice systems.
• Willingness to work flexible hours as needed.
• Must demonstrate a solid understanding of T&E processes.

Benefits

• Remote work flexibility.
• Training and development opportunities.
• Collaborative team environment.
• Opportunity to work with a global information company.
• Potential for career advancement within the company.