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Customer Opinion Research Analyst - Remote

Posted 1 week ago
Data Analysis
Full Time
Hungary

Overview

The Customer Opinion Research Analyst is responsible for collecting and analyzing customer feedback from various channels to assess satisfaction and identify trends. This role involves categorizing and monitoring data, interpreting results, and preparing detailed reports to support strategic business decisions.

In Short

  • Collect and analyze customer feedback
  • Assess customer satisfaction
  • Identify trends in data
  • Categorize and monitor data
  • Interpret results for strategic decisions
  • Prepare detailed reports
  • Enhance customer experience
  • Work remotely from anywhere in Hungary
  • Full-time position
  • Service opening: Mon-Sun, 08:00-17:00

Requirements

  • Strong skills in data gathering and analysis
  • Ability to present data effectively
  • Focus on actionable insights
  • Experience in customer experience improvement
  • Detail-oriented approach
  • Ability to work independently
  • Good communication skills
  • Proficiency in relevant software tools
  • Understanding of customer feedback mechanisms
  • Experience in a similar role is a plus

Benefits

  • Opportunity to work in a dynamic team
  • Remote work flexibility
  • Contribution to strategic business decisions
  • Support for professional development
  • Engaging work environment
  • Access to various customer feedback channels
  • Work-life balance
  • Competitive compensation
  • Health and wellness programs
  • Networking opportunities within the company
transcosmos (TCIS) logo

transcosmos (TCIS)

Transcosmos (TCIS) is an international leader in Business Process Outsourcing (BPO) services, specializing in customer support across multiple languages including German, French, Italian, Spanish, Portuguese, Polish, and English. With a workforce of over 50,000 employees globally, Transcosmos is dedicated to supporting renowned brands and fostering a culture of ambition, experience, and teamwork. The company emphasizes employee growth and offers a unique working environment with competitive remuneration, training opportunities, and a commitment to career progression.

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