Customer Research Analyst - Remote

Overview

The Customer Research Analyst at Abercrombie & Fitch is a remote role focused on gathering valuable insights about customer values, attitudes, and preferences through robust research methods.

In Short

• Design and implement customer research initiatives.
• Collaborate with cross-functional teams to integrate insights into business strategies.
• Conduct primary and secondary research to influence business actions.
• Manage research communities and project management tasks.
• Utilize advanced research methodologies for actionable insights.
• Deliver impactful reports and presentations.
• Drive projects independently and work with various stakeholders.
• Possess strong verbal and written communication skills.
• Willingness to travel quarterly for domestic needs.
• Experience in the retail/eCommerce sector is preferred.

Requirements

• 4-year college degree or equivalent experience.
• 4-5 years in customer/marketing research or analytics.
• 2+ years of experience in primary research using survey platforms.
• Methodological expertise in qualitative and quantitative research.
• Proven ability to tell cohesive and actionable stories through research.
• Excellent communication skills and a deep empathy for customers.
• Ability to work effectively with cross-functional teams.
• Experience in a retail/eCommerce environment is strongly preferred.
• Willingness to travel for business requirements.

Benefits

• Incentive bonus program.
• Flexible spending accounts.
• Medical, dental, and vision insurance.
• Life and disability insurance.
• Paid parental and adoption leave.
• Access to mental health and wellness resources.
• Work from anywhere options on designated days.
• Merchandise discounts on all brands.
• Opportunities for career advancement.
• Global team culture that celebrates diversity.