Italian Speaking Customer Solutions Specialist - Remote

Overview

As a customer solutions specialist, you will be primarily responsible for handle frontline customer inquiries, issues, provide technical support and troubleshoot to ensure high customer satisfaction.

In Short

• Handle frontline customer inquiries and issues.
• Provide technical support and troubleshoot problems.
• Respond to customer concerns via calls and emails.
• Initiate outbound calls to update customers on their queries.
• Keep track of all relevant details of customer cases.
• Be a flexible problem-solver and confident troubleshooter.
• Conduct further investigations when necessary.
• Maintain patience and empathy in customer interactions.
• Communicate effectively in a busy work environment.
• Work remotely within Hungary.

Requirements

• Fluency in Italian and English.
• Experience in customer service or support roles.
• Strong troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Empathetic and patient demeanor.
• Experience in a remote working environment is a plus.

Benefits

• Work remotely within Hungary.
• Opportunity to develop customer service skills.
• Supportive team environment.
• Flexible working hours.