Customer Service Representative - Bilingual (Spanish) - Part-Time - Remote

Overview

Transcard is seeking a positive and professional Customer Service Representative who will be the first point of contact for customers, delivering a best-in-class customer support experience.

In Short

• Part-time, hourly position.
• Remote opportunity in the United States.
• Must be bilingual in English and Spanish.
• Responsibilities include answering customer inquiries and managing customer profiles.
• Coordinate with departments to achieve customer satisfaction.
• Evaluate customer problems and provide solutions.
• Maintain effective working relationships with other departments.
• Available shifts are primarily on weekends.
• Benefits include medical, dental, vision, and 401(k) match.
• Compensation based on qualifications.

Requirements

• Customer Service Experience.
• Bilingual (English & Spanish).
• Strong interpersonal and customer service skills.
• Analytical and problem-solving skills.
• Ability to multitask and manage time effectively.
• Ability to handle a high volume of calls and emails.
• Attentiveness and patience.
• Teamwork skills.
• Preferred Bachelor's degree or equivalent experience.

Benefits

• Medical, Dental, & Vision coverage.
• 401(k) Match.
• Paid Time Off.
• Life-Disability Insurance.
• Benefits start the first of the month following hire.