Customer Service Representative - Bilingual (Spanish) - Part-Time Weekends - Remote

Overview

Transcard is seeking a positive and professional Customer Service Representative to provide exceptional support to our customers in a remote setting.

In Short

• Part-time position working weekends.
• Remote opportunity for residents of the USA.
• First point of contact for customer inquiries and support.
• Responsible for handling calls and emails professionally.
• Must be bilingual in English and Spanish.
• Requires strong interpersonal and analytical skills.
• Build customer loyalty through effective service.
• Coordinate with various departments to ensure customer satisfaction.
• Evaluate customer problems and provide solutions.
• Benefits include medical, dental, vision, and 401(k) match.

Requirements

• Experience in customer service.
• Bilingual in English and Spanish.
• Strong interpersonal and customer service skills.
• Analytical and problem-solving abilities.
• Multitasking and organizational skills.
• Ability to manage high call/email volume.
• Effective time management skills.
• Patience and attentiveness to customer needs.
• Preferred Bachelor's degree or equivalent experience.

Benefits

• Medical, Dental, and Vision coverage.
• 401(k) Match.
• Paid Time Off.
• Life and Disability Insurance.
• Benefits start the first of the month after hire.