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Director of Customer Success & Implementation - EMEA - Remote

Posted 7 weeks ago
Customer Service
Full Time
Netherlands, Sweden, South Africa, Spain, United Kingdom

Overview

The Director of Customer Success & Implementation will lead and scale customer support and implementation teams at TRAILD, a SaaS company focused on streamlining and securing Accounts Payable processes.

In Short

  • Lead the Customer Support and Implementation team.
  • Track and report on key metrics for team performance.
  • Mentor and support Customer Success Managers.
  • Engage directly with customers for training and support.
  • Drive customer engagement and renewals.
  • Required 15+ years of experience in customer support roles.
  • Experience in SaaS/B2B technology is essential.
  • Strong people management skills required.
  • Proficient in managing multi-cultural teams.
  • Experience with ERP/accounting systems is a plus.

Requirements

  • 15+ years of customer support experience.
  • 10+ years in people management.
  • Experience in scaling customer success teams.
  • Ability to work with multi-cultural teams.
  • Familiarity with ERP systems like SYSPRO and Acumatica.
  • Thrives in fast-paced startup environments.
  • Strong collaboration and adaptability skills.

Benefits

  • Flexible remote and hybrid working options.
  • Opportunity to work in a global team.
  • Be part of a rapidly growing company.
  • Positive work environment with high employee satisfaction.
TRAILD PTY logo

TRAILD PTY

TRAILD PTY LTD is a high-growth SaaS company dedicated to streamlining, automating, and protecting accounts payable processes for businesses. Their specialized software integrates with leading ERP systems such as SYSPRO, Acumatica, MYOB, and EPICOR, providing robust security to safeguard B2B payments from fraud and errors. With a rapidly expanding client base, TRAILD is positioned for significant impact in helping businesses digitize their operations with enhanced automation and security. The company fosters a flexible and collaborative work environment, with a global team across APAC, NA, and EMEA, and has received high employee satisfaction ratings.

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