Director of Retail Sales and Customer Service - Remote

Overview

As the Director of Retail Sales and Customer Service at Tradin Organic, you will lead the expansion of our product innovation pipeline, scale our retail partnerships, and ensure exceptional customer satisfaction.

In Short

• Lead the charge in retail sales and customer service.
• Drive growth in private label product lines through innovation strategies.
• Manage the full product lifecycle from concept to commercialization.
• Design and implement sales strategies to achieve revenue growth.
• Build relationships with top North American retailers.
• Set customer service standards and handle escalations effectively.
• Lead and inspire a high-performing team.
• Utilize data analytics to inform strategic decisions.
• Own P&L for product lines, including financial modeling.
• Champion a culture of sustainability and innovation.

Requirements

• 8+ years in retail sales, product management, or customer experience.
• Experience managing key retail accounts, especially Walmart.
• Proven track record in launching CPG products.
• Strong problem-solving and strategic thinking skills.
• Financial acumen with a passion for data-driven decisions.
• Leadership skills that drive accountability and high performance.
• Passion for organic products and sustainability.

Benefits

• 11 paid holidays.
• 401(K) matching.
• Comprehensive health insurance.
• Employee Assistance Program.
• Life Insurance.
• Educational Assistance.
• Paid Paternity Leave.
• Volunteering Paid Time Off.