Customer Service Representative (m/f/x) - Remote

Overview

Join us in solving global plastic pollution! As a Customer Service Representative, you will ensure our customers feel supported and coordinate swift solutions across teams, contributing to the future of customer service.

In Short

• Handle customer inquiries regarding orders, products, and complaints via phone, email, or contact form.
• Work closely with sales, logistics, and quality assurance teams to provide the best solutions.
• Document all contacts in the CRM system to ensure transparency.
• Identify improvement potentials and participate in optimization and digitalization projects.
• Assist in the development and introduction of service tools like CRM systems.
• Work in a flexible environment with partial remote work options.

Requirements

• Completed commercial training or comparable qualification.
• Strong customer and service orientation.
• Experience in customer service or sales is a plus.
• Experience in project participation, especially in digitalization or process optimization.
• Independent and structured working style.
• Team player with high resilience in stressful situations.
• Good command of German and English; additional languages are a plus.
• Proficient in MS Office, ERP, and CRM systems.

Benefits

• Access to training, workshops, and learning platforms for continuous development.
• Team events and community-building activities.
• Access to fitness and wellness resources.
• Subsidized public transport for sustainable mobility.
• Implementation of a company pension scheme for financial security.
• Transparent salary model and participation program.
• Opportunity to work independently and drive change.