Business Operations Specialist (Customer Success) - Remote

Overview

Traba’s mission is to empower businesses and workers to reach their full productivity and potential. We are revolutionizing the staffing industry by connecting light industrial businesses with reliable talent through our technology-driven marketplace. By unlocking new levels of productivity and earning potential, we’re building a brighter future for businesses and workers alike. Traba is proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.

We’re looking for an entrepreneurial and motivated Business Support Specialist to join our team and play a pivotal role in delivering exceptional support to our customers. This role offers the opportunity to build a new function, streamline operations, and make a meaningful impact on businesses that rely on Traba for workforce management.

In Short

• Provide rapid and responsive assistance to businesses on time-sensitive workforce issues.
• Oversee daily activities to ensure smooth scheduling and shift management.
• Act as a trusted point of contact for businesses, providing tailored solutions.
• Collaborate with internal teams to improve workflows and enhance efficiency.
• Address and resolve standard customer requests while partnering for complex issues.
• Utilize internal systems to monitor requests and troubleshoot issues.
• Work rotating schedules, ensuring consistent support coverage.

Requirements

• 1+ years of experience in customer success or business support.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong organizational skills and attention to detail.
• Proactive problem-solving approach and ownership mentality.
• Enthusiastic attitude and commitment to exceptional customer experiences.

Benefits

• Competitive pay with growth and career development opportunities.
• Be part of a competent, driven team valuing collaboration and innovation.
• Gain experience in shaping a new function within a fast-growing tech company.
• Flexible work arrangements with rotating shifts.