Customer Success Operations Specialist - Remote

Overview

As a Customer Success Operations Specialist, you’ll support the efforts of the Customer Success Managers and Account Managers, providing onboarding consultations and proactive assistance to customers, while being integral to day-to-day operations.

In Short

• Support Customer Success Managers and Account Managers in administrative tasks.
• Deliver onboarding consultations to new customers.
• Provide managed services to customers for platform administration.
• Participate in internal team and customer calls.
• Communicate the value and ROI of the products to customers.
• Responsible for customer renewals and success.
• Prioritize and deliver on high-value customer requests.
• Work with teams to improve efficiencies in platform administration.

Requirements

• 2-3 years of experience in a customer-facing or operations role in a tech company.
• Exceptional written and verbal communication skills.
• Strong problem-solving abilities.
• Proficiency in Microsoft Excel.

Benefits

• Challenging and exciting work.
• Friendly and professional team.
• Competitive salary.
• Work equipment provided.
• Paid time off and health insurance.
• Remote or hybrid work options.
• Opportunities for career growth.