L1 Support Analyst with Polish - Remote

Overview

The L1 Support Analyst with Polish will be responsible for responding to customer queries, troubleshooting issues, and providing excellent customer service in a bilingual environment. This role requires strong communication skills and the ability to work with technical teams to resolve customer issues.

In Short

• Respond to customer queries via chat, email, or phone.
• Troubleshoot and consult on specific use cases or issues.
• Document and report product defects.
• Update internal databases with technical issue information.
• Engage with technical teams for issue resolution.
• Provide training to new customers.
• Gather customer feedback for product improvement.
• Work in rotating shifts covering various time slots.

Requirements

• Advanced English and intermediate Polish proficiency.
• 1 year of experience in a Customer Support role.
• Excellent communication and problem-solving skills.
• Ability to multitask and prioritize issues.
• Experience with help desk software and remote support tools.

Benefits

• Challenging and exciting work environment.
• Friendly and professional team.
• Competitive salary.
• Paid time off and health insurance.
• Opportunities for career growth.